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Managed IT Support

We believe technology is at its best when it’s invisible - when you can focus on the task you’re achieving, not the tools you’re achieving it with.

IT Strategy

Many small business owners employ an ad-hoc approach to dealing with technology, with no real plan for future technology needs. Our consultative services will assist your organisation to develop effective, long-term IT strategies, in order to keep your IT in alignment with your business objectives.

Professional Support

When you engage with Epoch Labs, you partner with a Professional Services Team. You gain immediate access to personalised support, a network of accredited engineers and tier-one technology solutions.

Peace of Mind

Our team provides you with a single point of accountability for all of your IT resources. We work with you to ensure your systems never let you down, giving you peace of mind and allowing your team to focus on what you do best.

Operational Efficiency

Avoid the cost and complication of multiple suppliers and gain the convenience, accountability and value of a single trusted technology partner.

Service Desk Support

Our service desk support provides immediate access to a team of skilled technical engineers that can help resolve support requirements sooner. The help desk team can access your systems remotely, quickly troubleshooting and resolving day-to-day system and user issues.

Complete End-to-End Technology Services

Epoch Labs offers complete end-to-end technology solutions and services, tailored to your needs and integrated with Telecommunications, Internet and Cloud Services.

Standard Service Levels

No two businesses are alike, and that goes for your IT needs and the complexity of your infrastructure as well. We will need to take a look at your specific circumstances before we can give you a final quote.

Our Managed Services contracts typically fall into one of the below three service levels. Call us on 1300 724 599 or email us at sales.team@epochlabs.com.au so we can have a discussion about your needs and draw up a competitive quote.

Basic CareEssential CareTotal Care

What's included?

  • Managed Antivirus
  • Patch Management
  • Help Desk Support

What's included?

  • Managed Antivirus
  • Patch Management
  • Help Desk Support
  • Managed Email Filtering
  • Onsite Visits

What's included?

  • Managed Antivirus
  • Managed Email Filtering
  • Patch Management
  • Help Desk Support
  • Onsite Visits
  • New device setups, major upgrades, adds and changes to the network and infrastructure

What's not?

  • Hardware purchases
  • New device setups, major upgrades, adds and changes to the network and infrastructure
  • Managed Email Filtering
  • Onsite Visits

What's not?

  • Hardware purchases
  • New device setups, major upgrades, adds and changes to the network and infrastructure

What's not?

  • Hardware purchases

Brochure

For more details please download our brochure or call our toll-free number 1300 724 599 and talk to one of our consultants.